“Stirring” It Up With SIPPITY Hot Chocolate

Posted by Southwest Beverages on 11/17/2016

We’ve all had these days when you wake up healthy, happy and full of energy and look forward to going to work. That is until you arrive at work and learn from your colleagues your supervisor is very upset with a number of “things” and has called a meeting for 10:00 AM to “stir” things up. These are usually little things like having numerous charting errors if you’re a nurse, or footing errors if you’re an accountant or in my case, as the company’s customer service representative having shipped something incorrectly. Nevertheless, my supervisor is hell bent on making a mountain out of a mole hill, to make a point.

Jane, my co-worker, and I arrived at the conference room ten minutes early so that we could position ourselves as far away from our supervisor as possible and allow time for us to prepare two containers of chocolate cinnamon hot chocolate. Exactly at ten our supervisor entered the room. Without saying good morning, she looked to me as I was stirring the contents in the container of chocolate cinnamon hot chocolate.

“Michelle,” she loud declared. “My first point of criticism is about you. Two days ago you shipped order number 86114 to Cleveland, which consisted of three separate boxes. Don’t you know to ship one large box!” she proclaimed in a firm, angry tone. “You’re costing us additional freight,” she added as the room fell silent and everyone looked to me for my reply.

Calmly, I let a good 20 second’s elapse before I began to speak, all the time, stirring the contents of the container of chocolate cinnamon hot chocolate. “Normally, I would agree with you Vicky,” I began looking her in the eyes, “but I believed I saved the company about $14.00 by breaking the shipment into three regional B boxes as opposed to putting all three boxes into a larger box.”

“How’s that?”

“Three regional B boxes are cheaper than shipping one large box.” I explained.

Somewhat embarrassed because Vicky knew I was right, she turned to face another of my colleagues to criticize her for a complain she received from a customer about rude customer service, while I smiled and continued to stir the contents of my container of chocolate cinnamon hot chocolate.

dry mix beveragesWritten by Bob Jenkins, Founder & Chief Executive Officer of Southwest Beverages

Bob has had the privilege of working for some of America's largest and well run public and private companies, including Philip Morris, Canada Dry, Dr Pepper, Cadbury Schweppes, Snapple Beverage Corporation, Tasker Capital Corp. and The Water Club and River Cafe - two of New York's finest fine dining restaurants. He has worked in various capacities as Finance Manager, Controller, Director of Finance, Vice President Finance & Administration, Chief Financial Officer, Secretary, and Treasurer.

Bob holds a Masters of Business Administration degree in accounting from the University of Tennessee and a Bachelor of Science degree in accounting from the University of Arizona.

Southwest Beverages is a manufacturer and marketer of two brands of premium quality dry mix beverages: Sippity hot-cocoa mix and Kemosabe gourmet flavored coffee. All Southwest Beverages products are uniquely blended flavors that contain all the ingredients necessary for you to enjoy the ultimate hot beverage experience. Simply add water and stir-then sip, savor and enjoy.

For more information, please visit www.southwestbeverages.com.

Sippity, Sippity Lite, Kemosabe, Kemosabe Lite, Southwest Beverages, It's A DRY Mix and Comfort In A Cup are each registered trademarks of Southwest Beverages.

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